roll20 FAQ
Users ask roll20 about account setup, payment methods, game rules, security, and withdrawal flow. This page answers the most common questions across account registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game categories, and account protection.
The FAQ resolves straightforward operational questions. For detailed policy information, see our Terms & Conditions and Legal noticeIf your question is not answered here, contact our support team via email or in-app messaging.
Read the relevant section below, then use the search or filter if needed. Most answers cover account eligibility, payment processing, game mechanics, and security practices. For urgent account issues — locked access, suspicious activity, or payment problems — reach out to support directly rather than waiting for a response here.
- • Account and registrationhow to start, KYC verification, password recovery, account eligibility
- • Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, fees, processing times
- • Games and marketsfootball betting, live-dealer tables, slots, esports, game rules and settlement
- • Security and dataaccount protection, two-factor authentication, data deletion, jurisdiction restrictions
roll20 does not charge deposit or withdrawal fees. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own fees depending on your account type and transaction size. Check your payment provider's terms before depositing. Withdrawal requests are reviewed for fraud and processed to your linked payment method. Processing times vary by payment method and your bank's processing speed, not by roll20.
roll20 offers a loyalty tier system based on your account activity and deposits. As you play and deposit, you earn points that unlock higher tiers with benefits such as faster withdrawals, priority support, and exclusive market access. Tier status is reviewed monthly. Your current tier is displayed in your account settings. Tier benefits are subject to terms and may change. Contact support for details on your current tier and available benefits.
To request deletion of your personal data, contact our support team with your account username and email address. We will verify your identity and process your request according to applicable data protection law. Note that we may retain certain data for legal, tax, or anti-fraud purposes. Data deletion requests are processed within a standard timeframe. Your account will be closed as part of this process. If you have an outstanding balance, we will return it to your linked payment method before deletion.
Payments and transactions
If a deposit fails, the funds remain with your payment provider and are not transferred to roll20. Check your payment provider's app to confirm the transaction status. If the transaction shows as pending, wait for it to complete or be reversed. If it shows as failed, try again with a different payment method or contact your bank. If a withdrawal fails, your balance remains in your roll20 account and you can retry. Common causes are incorrect payment details, insufficient balance, or temporary payment provider outages. Contact support if a transaction remains stuck after 24 hours.
Our support team is available via email during standard business hours. Send your question or issue to our support email address listed in your account settings or on the contact page. Include your username, email, and a clear description of your issue. We aim to respond within one business day. For urgent account issues — locked access, suspicious activity, or payment problems — use the in-app support chat for faster response. You can also reach us through the support section of your account dashboard.
roll20 services are available only in jurisdictions where local law permits online wagering. We do not operate in jurisdictions with blanket bans on online gambling. Users are responsible for verifying that access and use of roll20 comply with their own jurisdiction's law. If you are unsure whether roll20 is available in your location, consult your local regulations or contact support. Accessing roll20 from a prohibited jurisdiction may violate local law and result in account closure.
Games and markets
Live-dealer tables feature real croupiers and multi-camera feeds. You play blackjack, roulette, baccarat, Dragon Tiger, and other games in real time against a live dealer. Slots are automated games with fixed rules and random outcomes. Examples include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games require active participation and real-time decisions. Slots are faster-paced and require no strategy. Both are available on roll20 and settle according to their respective rules.
Our support team is available via email during standard business hours. Send your question or issue to our support email address listed in your account settings or on the contact page. Include your username, email, and a clear description of your issue. We aim to respond within one business day. For urgent account issues — locked access, suspicious activity, or payment problems — use the in-app support chat for faster response. You can also reach us through the support section of your account dashboard.
Security and data
Our support team is available via email during standard business hours. Send your question or issue to our support email address listed in your account settings or on the contact page. Include your username, email, and a clear description of your issue. We aim to respond within one business day. For urgent account issues — locked access, suspicious activity, or payment problems — use the in-app support chat for faster response. You can also reach us through the support section of your account dashboard.