roll20 Casino & Sportsbook Terms

These terms govern your use of roll20. By creating an account and accessing our platform, you agree to the conditions set out here. We require account verification, enforce security practices, and reserve the right to suspend or close accounts that violate our policies or applicable law.

Our services are available only where local law permits. You are solely responsible for verifying that your access and use of roll20 comply with your jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

This page outlines your rights and obligations when you use roll20, how we handle deposits and withdrawals, what happens if disputes arise, and how we protect your account and data.

Account opening and verification on roll20

When you create an account on roll20, you must provide accurate information: your name, email address, date of birth, and a valid form of identification. We require this information to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Your identity must be verified before you can deposit funds or access markets.

You are responsible for keeping your password secure and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately. We recommend enabling two-factor authentication (2FA) for added security. You may not share your account with others, use multiple accounts to circumvent our policies, or attempt to manipulate our systems.

We reserve the right to suspend or close your account if we detect fraudulent activity, violation of these terms, or breach of applicable law. If your account is closed, any remaining balance will be returned to your linked payment method after a review period.

Deposits and withdrawals on roll20

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately once your payment provider confirms the transfer. Your account balance updates in real time. You may link multiple payment methods to your account.

Withdrawals are subject to review by our team to prevent fraud and money laundering. We may request additional documentation or verification before processing a withdrawal. Withdrawal requests are typically reviewed within standard business hours. Once cleared, funds transfer to your chosen payment method according to that provider's processing time. We do not guarantee specific withdrawal timelines; processing depends on your bank or payment provider.

Your withdrawal destination must match your verified account identity. You cannot withdraw to a third-party account. If you attempt to withdraw funds obtained through fraudulent activity or in violation of these terms, we will refuse the withdrawal and may close your account.

Market settlement and dispute resolution on roll20

Markets on roll20 settle based on official results from the relevant league, tournament, or game provider. For football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), we use official league results. For live-dealer tables, settlement is determined by the outcome of the game as recorded by our system. For slot games, settlement is determined by the game's random number generator.

If you believe a market has settled incorrectly, contact our support team with details of your concern. We will investigate and correct any genuine errors. If we cannot resolve your dispute, we will explain our decision in writing. Our decision is final unless you have grounds to appeal under applicable law in your jurisdiction.

We do not offer refunds for markets that settle against you, even if you believe the outcome was unlikely. Markets settle according to the rules published at the time you placed your stake.

Bonus and promotional terms on roll20

From time to time, we may offer promotional bonuses or welcome offers to new or existing users. Any bonus offer will be accompanied by specific terms that explain eligibility, how to claim it, and any conditions attached to its use. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.

Bonuses may be subject to wagering requirements, meaning you must stake the bonus amount a certain number of times before you can withdraw it. Specific bonus terms will be clearly stated when the offer is made. If you have questions about a bonus, contact our support team.

We do not offer fixed bonus amounts or guaranteed percentages. Any promotional offer is subject to our review and approval. We reserve the right to cancel or modify any promotion at any time.

On roll20, we settle markets fairly, process withdrawals carefully, and protect your account with industry-standard security. Your compliance with these terms ensures a safe experience for all users.

Prohibited conduct on roll20

You may not use roll20 to:

• Engage in money laundering, fraud, or any illegal activity
• Manipulate markets or collude with other users to gain unfair advantage
• Use automated tools, bots, or scripts to access our platform
• Attempt to gain unauthorized access to our systems or other users' accounts
• Harass, threaten, or abuse our staff or other users
• Circumvent our security measures or terms of service
• Access roll20 from a jurisdiction where it is prohibited by law

Violation of any of these prohibitions may result in immediate account suspension or closure, forfeiture of your balance, and referral to law enforcement if appropriate.

Data handling and privacy on roll20

We collect and process your personal data (name, email, date of birth, identification documents, payment information) to verify your identity, process deposits and withdrawals, and comply with legal obligations. Your data is stored securely and is not shared with third parties except where required by law or to process your payments.

For full details on how we handle your data, see our privacy policyYou have the right to request access to your data, correct inaccuracies, or request deletion where permitted by law. Contact our support team to exercise these rights.

Liability and disclaimers on roll20

roll20 is provided on an "as-is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from security vulnerabilities. We are not liable for losses arising from technical failures, market volatility, or your own decisions.

We are not responsible for delays or failures in payment processing caused by your bank or payment provider. We are not liable for losses arising from unauthorized access to your account if you have failed to keep your password secure or enable 2FA.

To the extent permitted by law, our total liability to you for any claim arising from your use of roll20 is limited to the amount you have deposited on our platform.

Jurisdiction notice and service availability

Services on roll20 are available only where local law permits. We do not market or offer our services in jurisdictions where online wagering is prohibited. You are solely responsible for verifying that your access and use of roll20 comply with your jurisdiction's law.

If you access roll20 from a jurisdiction where it is prohibited, you do so at your own risk. We reserve the right to refuse service to users in restricted jurisdictions and to close accounts that violate this restriction.

Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Your continued use of roll20 after changes are posted constitutes acceptance of the new terms. If you do not agree with changes, you may close your account.

Contact and support

If you have questions about these terms or need assistance with your roll20 account, contact our English-language support team. We are available during standard business hours via email or in-app support. For urgent account-security issues, we aim to respond within hours.

By using roll20, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Your use of our platform constitutes acceptance of this agreement.